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New tenant application

Bring your organisation onto Proppela

Tell us about your company and how you operate. Our team will review your application before creating a tenant account.

Submitting this form does not activate an account.
  1. 01Complete the formCompany and operating details
  2. 02We review itOur team checks your submission
  3. 03Setup followsOnly approved applications proceed
1. Company Details
Optional. Upload one PNG image up to 5 MB. It is kept private while your application is reviewed.
Optional. Upload up to five PDF plan documents, no more than 5 MB each. These files are available only to Master reviewers.
2. Head Office Address

The primary physical address used for company administration.

3. Primary Contacts

The main company contact. We will use this email address for daily reports.

4. Customer Care

Customer-facing contact details displayed throughout the application.

Displayed in the application top bar during office hours.
Displayed in the application top bar after office hours.
5. Onboarding Payment Methods

Choose payment methods, customers can use to pay for their policies

Offer cash as a payment method during onboarding.

Offer monthly debit-order authorisation during onboarding.

Requires at least one active company bank account before it appears in onboarding.

Offer government payroll deductions during onboarding.

Offer PayAt as a payment method during onboarding.

Offer EasyPay as a payment method during onboarding.

6. Regulatory and Claims

Regulatory information and the company's claims-review workflow.

Displayed on tenant payment receipts when supplied.
Displayed on tenant payment receipts when supplied.
Must all claims go to the underwriter?
Yes requires Claims Administrators to send claims to the underwriter before a paid or declined outcome can be captured.
7. Policy Administration

Rules used when administering policies and completing onboarding.

Select this to use the company code for policy numbers; otherwise, the branch code is used.

Allow payments to be captured against lapsed policies.

How long a policy can remain unpaid before being marked as lapsed.
8. Branches

Add every operating branch for your organisation. At least one branch is required. The Online application branch will be created separately.

Operating location

Branch 1

Use a unique code. ONL is reserved for the Online branch.

Ready to submit?

Review your details before continuing. You cannot edit this application after submission.

This helps us limit automated submissions.
Your company is created only if this application is approved. Your email address is not verified at this stage.

On this page

  1. Company details
  2. Head office
  3. Primary contacts
  4. Customer care
  5. Payment methods
  6. Regulatory & claims
  7. Policy administration
  8. Branches
Before you begin

Have your contact details ready. A PNG logo and PDF plan documents are optional. This form cannot be saved as a draft.

We will email a receipt to the contact address you provide, but that address is not verified during application.

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